Get your explanation here.
Do you not agree?
You can click through to our appeal form.
When does it make sense to appeal a control fee?
Do you already know that your control fee was issued due to an error you made while parking? In that case, submitting an appeal either by phoning or via our appeal form will not result in an annulment of your control fee. Unfortunately, we cannot annul control fees that were issued correctly in the first place.
If you simply have a query about a control fee – e.g., if you wish to see our photo documentation – please use our contact form and select the category “Query about a control fee”.
Find your reason code (Årsag).
You will find it at the top of your control fee notice, just below the control fee notice number (Afgiftsnummer).
Twelve different rule infringements trigger a control fee.
Find the same number in the list here.
Find out why you have received a control fee.
Do you not agree?
If you still feel that you have received an unjustified control fee, you can move on to our appeal form.
Alternatively, you can choose to submit a written complaint by post to Q-Park. You find the address here.
Please note: Due to GDPR only the driver of the vehicle can file a complaint regarding the control fee. Complaints from a third party will only be processed if the driver of the vehicle authorizes this by sending us a valid, written power of attorney.
PLEASE NOTE: This form concerns control fee appeals. If your enquiry concerns a control fee from Odense Banegård Center, please contact Q-Park Sales Support on telephone +45 7025 7212.
Why you received a control fee
You do not have either a physical parking permit under the windshield or a digital parking permit that the parking attendant can verify
You must have a valid parking permit in order to park in the car park. The signs in the car park state this. Your parking permit must be either clearly visible under your windshield, or digital, so that the parking attendant can see it in our system.
You did not have a valid parking permit visible under the windshield or in our system, which the parking attendant could verify. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
You must have a valid parking permit in order to park in the car park, which must be clearly visible under the windshield. The signs in the car park state this.
Your parking permit has expired. Alternatively, you have placed it in such a way that the parking attendant was unable to verify it. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
You have parked outside the marked spaces, or you have parked inappropriately in the car park or access road
You are only permitted to park within the marked parking spaces in the car park. The signs in the car park state this.
You have parked either across the parking space lines, or completely outside the parking space. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
If you park outside the lines, it is difficult for others to park in the spaces beside you. You may not park across the lines even if the vehicle in the neighbouring parking space has done so.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
You have parked somewhere on site where parking is prohibited. The signs in the car park state this.
This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
Your parking disc was not set correctly, or the parking time has been exceeded according to the parking disc setting
You are only permitted to park in the car park for a limited time using a parking disc. The signs in the car park state this.
You have set your parking disc incorrectly, or not at all. Alternatively, you have parked for longer than is permitted in the car park. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
You have no parking disc, your parking disc cannot be read, or you have more than one indication of time
You are only permitted to park in the car park for a limited time using a parking disc. The signs in the car park state this.
The parking attendant cannot read your parking disc, or you have more than one parking disc or no parking disc. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
You are only permitted to park in the car park for a limited time using a parking disc. The signs in the car park state this.
You changed the setting on your parking disc and continued to park. By doing so, you can end up parking for longer than the parking regulations permit. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
Parking is only permitted for electric and plug-in hybrid cars. The signage in the car park state this.
The parking space is reserved for electric- and plug-in hybrid cars. Either your car is not an electric- or plug-in hybrid car, or it's not plugged in the charger, which is required according to the signage. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
You do not have either a parking ticket under the windshield or a digital parking ticket that the parking attendant can verify
You must pay in order to park in the car park. You must have either a valid parking ticket, placed so it is visible under the windshield, facing up, or a valid digital parking ticket. The signs in the car park state this.
You have neither a parking ticket clearly displayed nor a digital parking ticket. Either you have no ticket, or you have placed your ticket so that the parking attendant cannot read it. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
Parking in the parking space is only permitted with a valid disabled parking permit, clearly displayed under the windshield. The signs in the car park state this.
You have parked in a parking space where parking is only permitted for motorists who have a valid disabled parking permit displayed under the windshield. You have no disabled parking permit displayed under your windshield. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
You are not permitted to park on a fire and rescue access road. The signs in the car park state this.
You have parked on a fire and rescue access road where parking is prohibited. This is why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.
Why you received a control fee
You have not observed the parking rules and regulations and regulations in the car park. The signs in the car park state these rules and regulations and regulations.
On your control fee notice, you can see the parking attendant’s note as to why you have received a control fee. The parking attendant has taken photos to document your parking.
Do you not agree?
If you feel that your control fee is not justified, you can submit a written appeal.
Click Continue to go to our appeal form.